Privacy Policy

1. Introduction

Welcome to FindNBook ("we", "our", "us", or the "Platform").

FindNBook is an online platform that enables users to discover, explore and request bookings for various experiences, activities, events and services offered by independent third-party experience providers.

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you when accessing or using our website and services.

By accessing or using FindNBook, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with our Platform, we may collect the following categories of information:

A. Personal Information

When you submit an enquiry, request a booking, register, or contact us, we may collect:

Full name
Mobile number
Email address
Billing details, where applicable
City and location
Other information voluntarily provided by you

B. Booking and Enquiry Information

To process your experience enquiries and booking requests, we may collect:

Experience or service selected
Preferred date and time
Number of participants or guests
Special requests or preferences
Occasion or purpose of booking, where provided
Communication and booking history

C. Payment Information

Where online payments are enabled, payments may be processed through third-party payment gateway providers.

We may receive payment-related information such as transaction IDs, payment status, payment amount and payment references.

Your card details, banking credentials, UPI PIN and other sensitive payment authentication information are handled by the relevant payment service provider in accordance with its privacy and security practices. FindNBook does not intend to collect or store such authentication credentials.

D. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Date, time and duration of visits
Referral sources and general website interaction data

This information helps us understand website usage, improve functionality and maintain security.

3. How We Use Your Information

We may use the information collected for the following purposes:

To respond to inquiries and booking requests.
To facilitate bookings between customers and independent experience providers.
To share relevant booking information with the selected service provider.
To process payments, refunds and transaction-related requests, where applicable.
To communicate booking confirmations, updates, cancellations and other service-related information.
To provide customer support and resolve complaints or disputes.
To improve our website, services, user experience and available listings.
To communicate updates, offers and promotional information, where permitted and with appropriate consent.
To detect fraud, prevent misuse and maintain the security of our Platform.
To comply with applicable legal, regulatory and contractual obligations.

We will use personal information only for purposes that are lawful and reasonably connected to the services requested or otherwise permitted by applicable law.

4. Sharing of Information with Third Parties

FindNBook operates as a platform connecting customers with independent experience providers.

To facilitate a booking, we may share relevant customer information with the experience provider responsible for delivering the selected service.

This may include:

Customer name
Contact details
Selected experience
Booking date and time
Number of participants
Relevant preferences or special requests

We may also share information with the following categories of third parties where necessary:

A. Experience Providers

Independent vendors, businesses, event organisers, photographers, activity operators and other service providers listed on FindNBook.

B. Payment Service Providers

Third-party payment gateways and financial service providers for processing payments, refunds and related transactions.

C. Technology and Website Service Providers

Website hosting providers, website infrastructure providers, analytics services, communication platforms and other technical service providers supporting our operations.

D. Legal and Regulatory Authorities

Where disclosure is required by applicable law, court orders, regulatory requirements or lawful government requests.

We do not sell your personal information to third parties for their independent marketing purposes.

Third-party experience providers and service providers may process information under their own privacy policies and applicable obligations. We encourage users to review the relevant policies where appropriate.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Ensure website functionality.
Remember user preferences.
Understand website traffic and usage patterns.
Improve website performance.
Measure marketing and advertising effectiveness.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or tracking technologies.

6. Communication and Marketing

We may contact you through email, telephone, SMS or WhatsApp for purposes relating to:

Booking inquiries and confirmations.
Payment and transaction updates.
Changes to experiences or bookings.
Customer support.
Important service announcements.

We may also send promotional messages, offers and updates where you have provided the necessary consent or where otherwise permitted by applicable law.

You may opt out of promotional communications at any time by using the unsubscribe option, where available, or by contacting us.

Please note that opting out of promotional messages will not prevent us from sending essential communications related to an existing booking or transaction.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and managing bookings.
Maintaining transaction and business records.
Providing customer support.
Resolving disputes.
Meeting legal, accounting and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete it or ensure that it is no longer identifiable, subject to applicable legal retention requirements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

These measures may include access restrictions, secure website infrastructure, appropriate authentication procedures and the use of third-party service providers with relevant security safeguards.

However, no method of electronic transmission or storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms or other external services.

These third-party services operate independently and are governed by their respective privacy policies and terms.

FindNBook is not responsible for the privacy practices, content or security of external websites and services that are not operated by us.

We encourage you to review their policies before sharing personal information with them.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable legal retention requirements.
Withdraw consent previously provided for the processing of personal information.
Raise concerns or complaints regarding the handling of your personal information.
Nominate another individual to exercise your rights in circumstances permitted by applicable law.

To exercise these rights, you may contact us using the details provided in the Contact Us section.

Withdrawal of consent may affect our ability to provide certain services or process pending booking requests.

11. Children's Privacy

FindNBook is intended to be accessed and used by individuals who are legally capable of entering into transactions.

Individuals below the age of 18 should use the Platform and make bookings only through a parent or legal guardian, where appropriate.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. Independent Experience Providers

FindNBook acts as an online discovery and booking facilitation platform connecting customers with independent experience providers.

Unless expressly stated otherwise, the actual experiences and services are delivered by third-party providers and not directly by FindNBook.

Once booking information is shared with a provider for fulfillment, the provider may use that information for legitimate purposes relating to the requested service.

Customers should refer to the applicable booking conditions and service-provider information for details concerning the delivery of an experience.

13. Changes to This Privacy Policy

We reserve the right to update, modify or revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable laws.

Any updated version will be published on this page with a revised Effective Date.

We encourage users to review this page periodically to stay informed about how their information is handled.

14. Contact Us and Grievance Redressal

If you have any questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, you may contact us at:

Platform: FindNBook
Website: https://www.findnbook.in
Privacy and Grievance Email: contact.findnbook@gmail.com
Contact Number: +917226859900

We will review and respond to privacy-related requests and grievances within the time period prescribed under applicable law.

By using FindNBook, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and shared as described above.